Tenant FAQs

We blend a personal touch with efficient technology. We are dedicated to building strong, lasting relationships with our tenants, making every interaction with us feel more like a neighborly conversation than a business transaction.

Reporting maintenance issues is straightforward and efficient through our Resident Portal. We promise a same-day response to address your concerns promptly during business hours. Additionally, we provide 24/7/365 emergency support to ensure that we are always available to assist you in any urgent situations.

Expect a personalized welcome. We offer the option to meet you in person for a guided walkthrough or provide a lockbox for your convenience. Either way, we ensure a smooth and informative move-in experience.

To streamline rent collection, we offer a complimentary and user-friendly payment system via our tenant portal. For tenants who choose to pay by paper check, a processing fee of $50 is charged to cover the extra administrative work involved.

Your home should reflect you. We're here to talk through any changes you're considering and work together to find solutions that make your space uniquely yours.

Challenging the notion that Santa Barbara Housing isn't pet-friendly, we use Mission City PM Pet Screening to assess pets and assign a 'paw score.' This score determines a monthly admin fee, supporting our significant guarantees to owners for accepting pets, thus encouraging more pet-friendly homes.

If you're encountering a pest problem, rest assured that we've got you covered. Our Resident Benefit Package (RBP) includes comprehensive pest control services, covering up to four treatments per year for common pests like ants, mice, cockroaches, bed bugs, fleas, ticks, mites, and weevils. This benefit ensures that your living space remains comfortable and pest-free.

Don't have a Resident Benefit Package? No problem! You can still access our specialized pest control services at competitive rates through our extensive vendor network. Arrange the necessary treatments promptly and efficiently via the Resident Portal and select Pest Share.

We believe in open communication and fair solutions. Addressing concerns promptly and effectively, we strive to maintain a positive and respectful community for all our tenants.

If you're planning to move out while your roommate stays, we can facilitate a lease assignment. There's a $500 fee for adding or removing people from the lease. However, if this change is made within 30 days before the lease expiration, the fee is reduced to $150.

Whether you're renewing or planning to leave at the end of your 1-year lease, a 30-day notice is mandatory. This helps us manage the property effectively and assists in providing a seamless experience for incoming tenants.